Lebanon: Monitoring, Evaluation and Learning (MEL) Manager- Lebanon

PROGRAM/ DEPARTMENT SUMMARY: Mercy Corps exists to alleviate suffering, poverty, and oppression by helping people build secure, productive, and just communities. The agency pursues its mission through emergency relief services, sustainable community development, civil society and economic development initiatives. Mercy Corps has been present in the Middle East since the 1980s and currently works in Yemen, Lebanon, Palestine, Jordan, Syria, and Iraq.

Working in Lebanon since 1993, Mercy Corps has implemented community development programs focused on promoting economic development and increased opportunity for disadvantaged communities, while responding to emergencies as they emerged in the country. In 2012, the program portfolio shifted in response to the massive refugee influx from Syria and Mercy Corps in Lebanon has solidified its emergency response programming while integrating longer-term development programming by focusing on key sectors: Protection, Water Sanitation and Hygiene (WASH), Governance and Conflict, and Livelihoods.

GENERAL POSITION SUMMARY: The Monitoring, Evaluation and Learning (MEL) Manager is an important position in the Mercy Corps Lebanon program responsible for contributing to strategy discussions, providing technical assistance on M&E for each program and developing successful mechanisms for learning. The Monitoring, Evaluation and Learning Manager will be responsible for cross-cutting programmatic information management, monitoring and evaluation, ensuring that information collected is reflected upon, used to improve ongoing programs, and is incorporated into consistently high quality reports and proposal development. The MEL Manager will incorporate all best practices of M&E in the proposal design stage for most effective program management during implementation. In coordination with program directors and team members, s/he will be responsible for developing, coordinating, maintaining and constantly improving the country-wide M&E system, as well as implementing an internal M&E capacity building strategy that trains and mentors M&E staff and promotes a culture of learning.

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ESSENTIAL JOB FUNCTIONS:**

Technical Leadership

• Provide leadership, training and mentoring in the development of M&E Plans, M&E tools, survey design, methodology, data analysis, and other skills required for assessing the impact of programs.
• Lead and/or collaborate with external evaluators on the design and roll out of the program baseline and evaluations, while setting up effective systems for learning.
• Ensures programs use the necessary M&E systems and tools, to inform and improve each individual program, as well as feed into the broader country-level M&E system and country strategy.
• Take the lead in aligning, collecting and reporting on relevant indicators to the organizational-wide M&E systems, and other external systems as relevant.
• Support teams in collecting sex and age disaggregated data and using gender sensitive data collection methods in order to understand and respond to program results with diverse participants.
• Participates in the facilitation of country and sector-level strategic planning sessions, assisting program managers and senior management in the development of their annual plans.

Information Management

• Works with the program and M&E teams to adopt a holistic country-level M&E system that harnesses open-source software and flexible cloud solutions to more accurately collect, monitor and verify program activities and ensure they are aligned with country strategic and annual plan.
• Provides guidance, recommendations, and leadership to ensure that the M&E systems meet the needs of Programs Managers and Country Leadership and help address shortfalls in M&E and data management that affect program implementation.
• Contributes to program design to ensure adherence to Mercy Corps' M&E best practices, including the use of standardized indicators, form templates, and documentation methodologies.
• Maintain a comprehensive schedule of private and institutional funding reports for programs and review project/program reports to ensure that reports contain accurate, clear, and high-quality data and presented in the proper format.
• Develop program and operational reporting templates that facilitate the acquisition, aggregation and flow of information in programs.

Capacity Building and Mentoring

• Develops and oversees implementation of the M&E staff and partner capacity building strategy that promotes a culture of learning through systematic analysis and reflection of program data.
• Build the capacity of all relevant team members to develop and maintain an excellent M&E system, including regular reflection and analysis of program monitoring data.
• Work closely with Program Managers, Human Resources and Finance to ensure that M&E skills are incorporated into all program position descriptions and positions are budgeted for.
• Contributes to the knowledge management repository with best practices in M&E and ensure that it is accessible to all staff and partners.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

Internal and External Coordination

• Active contributor and collaborator with regional and global counterparts to promote the use of M&E best practices.
• Strengthen linkages with other internal resources, including the LMS, Digital Library, Hub, and Connect, to enhance organizational learning where relevant to M&E.
• Maintain close working relationships with M&E counterparts in other relevant international NGOs, and local NGOs and associations in Lebanon.

Security

• Ensure supervisees' compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning: As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries: Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

SUPERVISORY RESPONSIBILITY: Information Management Officer

ACCOUNTABILITY:

REPORTS DIRECTLY TO: Program Performance Manager
WORKS DIRECTLY WITH: Program teams, Reporting Officer, and Regional MEL Advisor. Coordinate with headquarters MEL team, headquarters technical support unit

KNOWLEDGE AND EXPERIENCE:

• BA/S degree in development studies, research methods, statistics, economics, social sciences, monitoring and evaluation, project management or other relevant field required. Postgraduate degree preferred.

• 3-5 years of active M&E work experience in emergency and development programming required with the proven use of program technology.

• Experience with theoretical and practical background in M&E and skilled in participatory qualitative and quantitative M&E methodologies and techniques.

• Excellent quantitative skills and power user with Excel; Experience with Access, and statistical packages including Stata, R or SPSS and GIS tools like QGIS, ArcGIS or Google Earth Pro is preferred.

• Experience with data management including the ability to structure and collate data sets for ease of analysis.

• Demonstrated understanding of intermediate statistics and ability to summarize and make predictions from multiple data sets.

• Previous experience living and working in challenging or insecure environments.

• Fluency in spoken and written English required, fluent Arabic skills are a plus.

SUCCESS FACTORS:

A successful candidate will have a demonstrated ability to lead and communicate effectively with team members of varied work styles and cultures, follow procedures, and meet deadlines with flexibility and creativity in planning and problem solving. S/he will have a proven ability to learn quickly, multi-task, prioritize, take initiative, and be accountable for results, understand the larger picture while remaining focused on the details, problem solving, work within a complex and sensitive setting and to follow laws and security protocols. The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

LIVING /ENVIRONMENTAL CONDITIONS: This position is based in Beirut, Lebanon, a pleasant and cosmopolitan city on the Mediterranean, with frequent travel throughout Lebanon. The security situation is uncertain in Lebanon, with a possibility for rapid deterioration, particularly dependent on the Syrian conflict. Though currently secure in Beirut, all security guidelines and protocols must be closely followed at all times.

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues..

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