Lebanon: Consultancy to support development of Emergency Protocols for Human Call Hospital in Ein El Helweh Palestinian refugee camp in Lebanon

Canadian Red Cross (CRC) - Local hire consultancy to support development of Emergency Protocols for Human Call Hospital in Ein El Helweh Palestinian refugee camp in Lebanon

CRC Overview

CRC is a non-profit humanitarian organization dedicated to improving the lives of vulnerable people in Canada and throughout the world. The Letters Patent have established CRC as “auxiliary to the public authorities”, and the corporate body responsible for providing volunteer relief in accordance with the Geneva Conventions.

With its National Office in Ottawa, ten provincial operations, and regional offices, CRC operates a widely decentralized organization across Canada and internationally, supported by more than 2,000 employees.

CRC’s Strategy 2020 plan calls for the strengthening and focusing of our services in three areas of excellence:

• Disasters and Emergencies: in Canada and around the world.
• Community Health and Wellness: in Canada and around the world.
• Prevention and Safety.

One Red Cross in Canada

CRC is the leading humanitarian organization in the country. It is the organization people turn to when they need help with life’s unexpected challenges at home and around the world. Improving lives is CRC’s mission. CRC strives to ensure that they are always ready to respond to those in need: anytime, anywhere.

CRC’s vision – to be the leading humanitarian organization through which people voluntarily demonstrate their caring for others in need – transcends all facets of the organization.

The Project

Established in 1948 by the ICRC, Ein El Helweh is the largest Palestinian refugee camp in Lebanon with over 57,000 Palestinian refugees. The camp swelled to nearly 70,000, as a result of influx of refugees from Syria since 2011. The camp, with a surface of just one square kilometre, is located in the port city of Sidon in south Lebanon. Since 1969, the Lebanese security apparatus –or any Lebanese authority or government- is not authorized to enter Palestinian camps within the country. Internal security is provided by Palestinian factions and basic services such as health and education are provided by UNRWA. Civil life in the camp is organized by a myriad committee and a popular committee. After nearly 70 years, the camp has become overcrowded and is crippled with socio-economic inequities, limited access to higher education and a high unemployment rate.

The Human Call Hospital is the most “non-affiliated” facility and the facility with greatest capacities in terms of secondary health care. It has received regular donations for emergency surgical activities from ICRC since 2015. The hospital is located in between two conflict zones. It provides 24/7 service, with an outpatient department, emergency and surgical capacity, with a total of 19 beds.

In order to decrease avoidable mortality and morbidity by ensuring safer stabilization and smoother transfer of emergencies to more advanced facilities; in March 2017, the consortium of ICRC, Canadian Red Cross (CRC), and Qatar Red Crescent Society (QRCS), conducted a joint assessment to evaluate the emergency services in the Human Call Hospital and concluded that there are many gaps in different sectors affecting quality of care especially during emergencies. Based on the results of this assessment a list of recommendations and interventions were proposed to be implemented by different partners through a phased approach.

Technical training of staff on certain skills and procedures, and developing protocols describing details of management of various cases of clinical emergencies; were identified as 2 of the main priorities. Canadian Red Cross has agreed to support rolling out these interventions and to secure all necessary financial and expertise resources. Given the fact that currently there are actors who are interested in supporting staff training in the targeted hospital, Canadian Red Cross will coordinate with all actors during the process to avoid duplication. The first step to achieve these goals would be to secure a local emergency room (ER) expert to support the lead ER expert to develop the ER clinical protocols and other protocols that are essential to provide quality care in ER that may include sterilization and infection control, waste management, and nursing procedures. To meet these objectives,

Requirements

CRC is inviting selected Suppliers to respond to this RFQ for t**he hiring of a consultant in Lebanon, as a local ER expert, under the guidance of the lead ER expert, to support the development and documentation of protocols to manage medical, surgical, obstetrics, and pediatrics clinical emergencies that are commonly seen in ER of the Human Call Hospital. These protocols will take into consideration the capacity of the hospital in terms of human and non-human resources and minimum standardizations of care in Lebanon as well.**

CRC may decide to extend the RFQ to other suppliers at any stage during the process if it chooses to do so.

Timeframe and Response to RFQ

This RFQ has been posted on the MERX website on 19 June 2018.

Responses to this RFQ should be sent to CRC by Supplier no later than 11 jULY (RFQ Deadline).

The deadline for receipt of clarification questions is 04 JULY (Deadline for Receipt of Clarification Questions).

CRC may extend the RFQ Deadline upon written notice.

CRC Detailed Requirements

CRC is looking for A CONSULTANCY that meets the following requirements:

Objectives

For a local ER expert, under the guidance of the lead ER expert, to support the development and documentation of protocols to manage medical, surgical, obstetrics, and pediatrics clinical emergencies that are commonly seen in ER of the Human Call Hospital. These protocols will take into consideration the capacity of the hospital in terms of human and non-human resources and minimum standardizations of care in Lebanon as well.

Duration

3 weeks (15 working days)

Expected starting date

During August 2018 – September 2018

Location

Beirut & Ein El Helweh Camp in Sidon, Lebanon

Qualification

· Completed medical doctor degree from accredited university

· 3-5 years of relevant experience in the emergency room work environment with good knowledge about national and international ER protocols;

· Knowledge of the Red Cross Movement and humanitarian principles;

· Familiarity with the local environment and culture

· Demonstrate understanding of clinical practice in resource-poor settings;

· Strong oral and written skills in English and Arabic languages,

· Strong communication and organizational skills, ability to work effectively as a team member, flexible, energetic;

· Accept traveling and working in Ein Helweh Camp.

Description of the process and tasks

The ER expert will be working jointly with the lead ER expert and team consisted of another clinical and admin staff of the Human Call Hospital, ICRC health delegates and focal points and clinical experts from other big health facilities. The process to achieve the goal of developing the protocol document will include:

1. Review all existing guidelines, SOPs, and materials available at the hospital;

2. Meeting with clinical and admin staff at the hospital to understand better the status quo of the care in the hospital and main challenges and obstacles to deliver quality care;

3. Identify, with other experts, all reference materials that could be considered for developing the protocols including MoH guidelines;

4. Discuss with the lead ER expert the process to develop ER protocols;

5. Take a lead in the drafting of protocols covering essential elements to manage medical, surgical, obstetrics, and pediatrics clinical emergencies that are commonly seen in ER of the Human Call Hospital;

6. Follow up with staff in Human Call hospital (3 visits/year) in respect to requirements for effective implementation of the protocols and any challenges that may impede utilization of these new guidelines and modify the protocols accordingly.

During this mission, the ER expert should keep the ER lead expert posted with all updates, challenges, decisions, and progress of the process.

Deliverables

The assigned expert will be responsible to provide a soft copy of all ER protocols within 2 weeks after the end of the mission.

Interested candidates are requested to apply online via the MERX website, please see the direct link to the posting below:

https://www.merx4.merx.com/public/solicitations/784465413/abstract